The Nation’s PulseGeorge Neumayr April 12, 2017
For the sake of saving thousands, it has lost millions. This is a Tiananmen Square moment for the airlines industry, with David Dao as Tank Man. Of course, those whom the media gods would destroy, they first make famous. Now we are seeing reports on Dao’s squalid and difficult past. But who cares? He was still mistreated, as even the corporate weasels at United Airlines now admit.
United CEO Oscar Munoz has called the episode “horrific” and pledged to “fix what’s broken so this never happens again.” But his first instinct was to blame the customer and pander to his employees.
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